Frequently Asked Questions

Colostrum is the first milk produced by mammals immediately after giving birth. It’s rich in antibodies, growth factors, and nutrients essential for newborns. Our colostrum is sourced from Cows in an ethical and responsible way and only sourced from healthy New Zealand cows. 

New Zealand is famed for its clean and safe natural environment, strict quality standards, and grass-fed farming practices. Making it the ideal source for high-quality bovine colostrum.

We offer a large range of colostrum products including powders, capsules, and liquid extracts. Each product is designed to provide optimal immune support and nutrition.

Usage varies by product. Generally, our powders can be mixed with water or added to smoothies, while capsules are taken orally with water. Always refer to the specific product instructions or your medical professional.

Colostrum is known to support immune function, gut health, and athletic recovery. It’s rich in immunoglobulins, growth factors, and essential nutrients.

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location. Add the products to your cart and then enter your address in the checkout for an accurate price.

Whilst our online shop is coming online, just phone or email us! We will process your order within the hour and send you confirmation shortly thereafter.

In New Zealand, you will recieve your order within 3 working days. However, it usually arrives next day.

For international destnations this entirely depends on where you are and the complexity of the logistics involved. However, 90% of our orders arrive within 14 days. Please understand that you are ordering from a business located in New Zealand and it can take time to arrive.

Rest assured, we include insurance and tracking as standard via DHL Express for all international orders for your peace of mind. So you can keep informed where your delivery is at all times.

We ship domestically in New Zealand using NZ Post. However, for international shipping, such as to Malaysia, Vietnam or European nations, we use DHL Express. A tracking number for your delivery will be emailed to you once the order has been dispatched with our courier. 

All of our colostrum products are created, packaged and shipped directly from New Zealand. This means we can 100% Guarantee it’s quality! You will only recieve the finest New Image products from us.

Our colostrum is ethically sourced from grass-fed cows in New Zealand. It undergoes low-temperature processing to preserve its nutritional integrity.

Yes, all our products undergo rigorous testing for purity, potency, and safety. We comply with all New Zealand food safety regulations and international standards.

Please login to your My Account page and update your address under ‘Addresses’. This will update your address for any future orders, however, if you have already ordered with us and wish to update your address before dispatch please call or email us for support immediatly.

Due to their nature and our inability to confirm whether they have been consumed or contaminated, unfortunately we are unable to provide refunds. In some cases we can provide store credit to be used for the purchase of products with us but this is discretionary and all sales are final.

It’s possible, this depends on your countries laws and it’s important that you as the buyer confirm whether taxes and import duties etc apply to you prior to ordering with us. If you would like guidance or advice, please contact us before placing an order.

This forms our Privacy Policy, please head over to that dedicated page to see how we use, store and protect your personal data.